At BalmTree, your satisfaction is our highest priority! We work tirelessly to make you feel special without harming your skin.
Our products once opened cannot be repackaged or resold due to the lack of preservatives. To keep things safe for our customers, we do not accept returns on opened merchandise. If you are unsure of a product’s suitability, kindly opt for our sample size packaging.
Please note that we cannot offer exchanges or refunds on any sale, opened or used products.
Return will be accepted only under few circumstances. Write to us on firstname.lastname@example.org for more details. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.