Shipping Policy

For orders that are cancelled after dispatch and while in transit or rejected (in case of COD orders) Rs.100 shipping costs will be charged. For pre-paid orders same will be deducted during the refund process

All purchases are shipped from our warehouse in Delhi, India by reputed courier agencies. Please allow following number of days from receipt of your order

7-14 business days for domestic delivery

14-21 business days for international delivery (PS: international deliveries maybe subject to customers duties that the customer will have to pay to receive the package. We only charge shipping fee and not customs)


Order deliveries will be made between 9 am – 8 pm Monday – Saturday.

  • Enjoy FREE shipping for orders above Rs. 1000/-
  • Rs. 100 for orders less than Rs.1000/-
  • Rs. 150 for all Cash on Delivery Orders. 

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.

BalmTree takes no responsibility for goods signed by an alternative person.

BalmTree is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Returns only in case of damaged product or under special circumstances. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at cs@balmtree.in